To Have or to Hold

Born in ’79, right on the divide between Gen X and Gen Y, I’ve spent a fair amount of time considering the differences between the two.

One area I’ve noticed in which the two generations diverge is their desire to own stuff, rather than simply have access to it. Gen X’ers went from collecting tapes, to collecting DVDs, to collecting MP3s; like me, many I know have giant iTunes collections. Gen Y, instead, is on Rdio, Spotify and Pandora en masse, uninterested in owning any music given that they have access to all of it. Or consider car ownership – something many of my Gen X friends willingly suffer through here in NYC, but which seems nearly inconceivable to my Gen Y friends, given Zipcar, Uber and Lyft.

In the office, I’ve noticed the same thing play out in the way the two groups manage documents. The paradigm of Microsoft Word (as well as Pages and its other desktop substitutes) is one of owning docs. I make a document on my computer. I send you a copy of the doc. You make changes to that document, tracking them perhaps, then send another copy back. We can loop around endlessly, each time creating new documents, each time owning the unchanged originals on our own hard drives. But nearly all the Gen Y’ers I know vastly prefer collaborating via Google Docs. There, though I may have created a doc, I don’t actually own it; in the act of sharing and co-editing it, the document itself changes. The Gen Y’ers see this as the very point: why keep out-of-date copies at all, unsure whether the one you’re looking at reflects the most current collective thinking? Whereas Gen X’ers seem vaguely anxious about the process, unmoored without an immutable earlier version in their possession.

Going forward, apps and platforms in a slew of areas seem to be puzzling through the own vs share question. Take your photos, for example, which you might want to back up in your desktop photo library and then back up further in turn to Dropbox or Picturelife; or you might be fine tossing them directly into Facebook albums, straight from your mobile device, without a saved copy anywhere outside the social network cloud. A lot of entrepreneurs and investors are placing bets on both sides. And, in that calculus, they probably need to think more carefully about the market demographic they’re hoping to target. Because, for the balance of their respective lives, I suspect Gen X and older will think about owning in one way, and Gen Y and younger will think about sharing in another.

Mailbox

A bit more than a year ago, I recommended Mailbox as the best iPhone email app. But while many of my younger colleagues use their phones as their primary email devices, I send nearly all of my emails from my Mac. So I’ve used Mailbox mainly for triage, and less for actual communications.

Last week, Mailbox started rolling out a beta of their OS X desktop app. Like the sadly defunct Sparrow, it’s minimalist in style, and blazingly fast. It also lines up well with how I use email – an emphasis on reaching ‘inbox zero’, and on archiving / searching rather than filing.

Like the mobile app, Mailbox on desktop allows you to ‘snooze’ messages, pushing them out of your inbox to reappear at a time you can actually reply to or act on them. And like the mobile app, Mailbox on desktop badges the total number of messages in your inbox, not just those unread.

I’ve previously found that changing email apps changes my emailing behavior. Using OS X’s built-in Mail.app, for example, causes me to let email backlogs pile up far more than checking the same email directly in Gmail. And, for reasons I’m still not entirely clear on, Mailbox is, in turn, even more effective for me than the Gmail site for staying on top of my inbox.

On the chance it works equally well for you, go check out Mailbox on OS X.

(A final note: as Mailbox is currently rolling out their beta, you’ll need to sign up to receive a ‘betacoin’ to activate the app. I have a handful of betacoins, so ping me if you’d like one.)

Todoist

For years and years, I managed all of my tasks, projects, goals and ideas using a handful of text files that I wrangled in the text editor BBEdit. It was nerdy and time-consuming, but also completely bespoke; the approach fit my workflow, and evolved over time as my working style did, too.

Along the way, I briefly tried out pretty much every task management software that existed. Some, like The Hit List or Omnifocus, I even stuck with for a couple of weeks. But, inevitably, I’d end up chafing under a program’s structure, or run into problems with its stability and data security, and return to my free-form text.

About six months ago, for reasons I can no longer recall, I decided to test out the online task management program Todoist. An extremely fast and fluid web app, it also boasted polished iPhone and iPad versions. So I dumped in my text files, and started using it. And then I kept using it. And using it. Two months in, I reverted to my text approach; after an hour, I started to feel that it was text, not Todoist, that fell short in comparison.

Six months later, I still use Todoist all day, ever day. If you haven’t tried it out, you should. (And sign up for the trial of the premium features; they make the app vastly more powerful, and are certainly worth the the $0.08 a day they cost if you decide to stick with it.)

Twitchy

Douglas Adams once observed that, as we age, we start thinking differently about new technologies:

"Anything that is in the world when you’re born is normal and ordinary and is just a natural part of the way the world works. Anything that’s invented between when you’re fifteen and thirty-five is new and exciting and revolutionary and you can probably get a career in it. Anything invented after you’re thirty-five is against the natural order of things.”

I thought of that quote recently, when Google acquired Twitch for more than a billion dollars.

You may have missed the news. Probably because you, like pretty much everyone I’ve talked with over the age of 30, has never even heard of Twitch.

So, allow me to explain: Twitch is a site where you can watch other people play video games.

That’s right. It’s a website where you watch video of the player’s screen, sometimes with a picture-in-picture video of the person’s face, too, while they play a video game. You don’t play; you just watch them do it. And, somehow, Tweens are on the site watching for hours at a time. Enough so that Google deemed it a billion dollars of eyeballs worth.

To me, however, it seems patently absurd. A sure sign I’m now over the hill, and losing my sense of tech cool.

I had a similar feeling this week, when I ran into a young guy I had wanted to hire as a designer for one of our portfolio companies. I had emailed him previously, and hadn’t heard back. I had Facebook messaged him, too, thinking perhaps he didn’t use email much. Nothing.

Oh, he told me when we met. He didn’t really use Facebook or email. Mostly he just communicated with his friends via Snapchat, and two or three other apps I’d never even heard of.

Ever precocious, I’m a year ahead on Adams’ 35-year cutoff for becoming a technologically-confused old man. It seems I have nothing to look forward to now but decades and decades of all my appliances perpetually flashing 12:00.

Fare Enough

As Ben Franklin once observed, “human felicity is produc’d not so much by great pieces of good fortune that seldom happen, as by little advantages that occur every day.”

Which is why I’m so enthused by the [Way2Ride app](https://www.way2ride.com). It’s stupidly simple: if you’re in a Way2Ride-enabled Taxi, you can ‘check in’ to the ride on your phone; when you arrive at the end of your trip, the app instantly auto-pays (using your pre-selected card and tip amount), no tapping and swiping (or cash hand-offing) required.

While it doesn’t seem like much, dropping the flustered payment scramble at ride’s end turns out to make a huge experiential difference – enough so that I’m actually annoyed by cabs that haven’t yet taken up Way2Ride.

Phoney

They say that, for entrepreneurs, being early is often a bigger problem than being wrong.

Three years back, I suggested that Verizon’s iPhone launch would cripple the Verizon network – an incoming exodus of unhappy AT&T customers eating up Verizon’s network capacity – while in turn leaving AT&T’s network relatively fast and problem-free for the customers who stayed behind.

A year later, however, AT&T was still slow and regularly dropped our calls, so Jess and I headed over to Verizon with everyone else.

In the beginning, it seemed a great move. But, in the time since, my 4G connection speeds in NYC have increasingly ground to a halt.

Now, Verizon is admitting that it can’t keep up with their increased LTE demand, while several friends still on AT&T have expressed joy in their connections zipping along.

It appears my predictions were just a bit ahead of their time. I may not be able to check my email, but I can at least take solace in knowing I was right.

“What I love about the consumer market, that I always hated about the enterprise market, is that we come up with a product, we try to tell everybody about it, and every person votes for themselves. They go ‘yes’ or ‘no,’ and if enough of them say ‘yes,’ we get to come to work tomorrow. That’s how it works. It’s really simple. With the enterprise market, it’s not so simple. The people that use the products don’t decide for themselves, and the people that make those decisions sometimes are confused. We love just trying to make the best products in the world for people and having them tell us by how they vote with their wallets whether we’re on track or not.”

– Steve Jobs, June 1, 2010

“As the details about the bombings in Boston unfold, it’d be easy to be scared. It’d be easy to feel powerless and demand that our elected leaders do something — anything — to keep us safe.

It’d be easy, but it’d be wrong. We need to be angry and empathize with the victims without being scared. Our fears would play right into the perpetrators’ hands — and magnify the power of their victory for whichever goals whatever group behind this, still to be uncovered, has. We don’t have to be scared, and we’re not powerless. We actually have all the power here, and there’s one thing we can do to render terrorism ineffective: Refuse to be terrorized.”

\- Bruce Schneier, [“The Boston Marathon Bombing: Keep Calm and Carry On”](http://www.theatlantic.com/national/archive/2013/04/the-boston-marathon-bombing-keep-calm-and-carry-on/275014/), *The Atlantic*

Weathered

Sometimes, a new product is so clearly superior that, as soon as you see it, you stop using anything else.

For weather, that’s the case with [Forecast.io](http://forecast.io).

Like hiring [Nate Silver](http://en.wikipedia.org/wiki/Nate_Silver) as your meteorologist, it collects weather data from a slew of sources, then aggregates it statistically to generate the most accurate, current, local forecast possible. You may know the developers – and the accuracy of their data – from the Dark Skies iPhone app, which can uncannily alert you it’s about to start raining a few minutes before it does.

Combine that data with a clear, user-friendly front end, and you’ve got an easy winner.

*[Nota bene: head to [the same http://forecast.io URL](http://forecast.io) from your iPhone’s browser, and you can install the site as an app, too. Like the desktop version, it will instantly supplant whatever else you’re using now.]*

It’s All in the Wrist

Back in 1999, attending the Consumer Electronics Show in Las Vegas, I stumbled across a small booth at the back of the show from a Canadian company called Research in Motion. While they weren’t drawing much of a crowd, I was hugely intrigued by the product they had just launched, which they were calling a “Blackberry”. It looked like a Motorola two-way pager, but it didn’t send pages – instead, it let people send and receive email.

At that point, most people didn’t care much about – or even have – email on their desktop computers. And everyone I showed the Blackberry to, including the people in the tech and finance worlds I was working with at the time, told me that they would never, ever carry some sort of hand-held email device if they did.

But, even back then, even on a kludgy pager-sized Blackberry, it was clear to me that carrying your email in your pocket all day would completely change your relationship with that email.

Hop to 2012, and the [Pebble Digital Watch](http://www.kickstarter.com/projects/597507018/pebble-e-paper-watch-for-iphone-and-android?ref=email), a Kickstarter project [I blogged about backing last year](https://www.joshuanewman.com/2012/04/watch-this-2/). I received that Pebble about a month ago, I’ve been wearing it on my wrist ever since, and I can honestly say it’s no less of a revolution than that Blackberry.

The downside of the Blackberry, the thing I hadn’t foreseen at the time of my early purchase, was the degree to which those little screens would one day run our lives. If you want to despair about a *Blade Runner* dystopian future, head to any public place, look around, and notice that literally every single person – even, largely, people sitting together in groups – is engaged in their own separate world, entirely mediated by the little glowing screen in their hands.

It’s something I’m guilty of myself. Sure, most of the time, nothing of any import comes in via my phone in the middle of a meeting. But, every so often, something urgent actually does: an important question from Jess, an emergency at work. With that kind of intermittent reinforcement, pretty much every time I’m at coffee or lunch or dinner or drinks, I and the other people there all put our phones on the table, waiting for them to buzz with some update that perhaps plausibly might be important but almost certainly isn’t at all.

Hence the Pebble, which notifies me of calls or texts by buzzing my wrist, while my phone is tucked away in my bag or jacket pocket. That might not sound like a big difference – an interruption is an interruption – but, in fact, it’s a big one. Because I can’t actually respond to those calls or texts from the Pebble, I actually have to decide that responding is important and proactively get my phone out to do so, rather than just reflexively reacting to every ping and ding.

As Viktor Frankl pointed out, choice – as well as our growth and freedom – exists in the space between stimulus and response. The Pebble lets me engage with the stimulus – those texts and calls still roll in – but makes the space just big enough that I can more thoughtfully make the right choices about what, when and where warrants a response.

As I said, it doesn’t sound like much. But, in practice, on my actual wrist, it feels like meaningful progress.